Frequently Asked Questions
Everything you need to know about your luxury beauty experience.
What makes Heaven Scent products unique?
All our products are handcrafted by Shannon using premium, ethically sourced botanicals and skin-loving ingredients to ensure a luxury experience that is both effective and gentle.
How long will it take to receive my order?
Orders are typically processed within 2-3 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 10-14 business days depending on the destination.
Do you offer returns or exchanges?
Due to the personal nature of beauty products, we cannot accept returns on opened items. However, if your order arrives damaged or incorrect, please contact us within 7 days for a replacement or refund.
Are your beauty products cruelty-free?
Yes, at Heaven Scent by Shannon, we are committed to ethical beauty. None of our products or ingredients are ever tested on animals.
Can I track my shipment?
Absolutely. Once your order is dispatched, you will receive an email with a tracking number and a link to monitor your package's journey to your doorstep.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for a secure and seamless checkout experience.