Returns & Exchanges
At Heaven Scent by Shannon, we want you to be completely satisfied with your fragrance experience. If you are not delighted with your purchase, we offer a 30-day window for returns and exchanges on unused beauty products in their original packaging.
Initiate Your Request
Contact our support team with your order number and the reason for your return to receive a Return Authorization (RA) number.
Prepare the Package
Securely pack your items in their original boxes, ensuring all seals are intact and including a copy of your receipt or packing slip.
Ship Your Return
Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days back to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing